Archive for September 2019

Today’s Challenge – Separating the Wheat from the Chaff 1/3

In today’s complex, confusing, confounding and fast-paced world, it is more important than ever to be able to distinguish real overall business performance from intermediate measures and “noise”             We are inundated on a daily basis with talk of AI, Analytics, Key Performance Indicators and new paradigms to judge business success (such as “hits on…

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Today’s Challenge – Separating the Wheat from the Chaff 2/3

Let’s turn to the world of sport to better understand this notion.  In regular season NHL hockey, the standings show games won, lost, overtime losses, goals for, goals against and total points. However, only one measure really counts: Total Points, the result of all subsidiary factors.  The regular season is won by the team with…

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Today’s Challenge – Separating the Wheat from the Chaff 3/3

In business, we can rationalize performance around such factors as activity level, potential, customer satisfaction, quality and more but ultimately the only true measure of overall performance is sustainable or normalized profit.  The profit metric is the total score which sums up the effectiveness of all strategies, tactics, actions and follow through in a given…

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