Archive for March 2018

In dealing with clients, management consultants regularly confront a wide variety of symptoms of organizational dysfunction and sub optimization. Once one probes behind the symptoms, often a lack of clear communication is at the heart of the problem. Continue to Part 2

An under-recognized break in the chain of communication is a manager’s or supervisor’s desire and/or ability to communicate “upwards” within their organization. While we routinely read and learn about how to engage staff and be a team player, far less is written about “managing up” within one’s organization. Continue to Part 3

A key driver of a manager’s success is their ability to proactively keep their boss in the loop and engaged. In that regard, I regularly advise managers to keep a journal of items and issues which: 1 – require boss’s decisions and direction 2 – would benefit from boss’s input although the decision rests with…